Refund policy

*Please accept our apologies for any additional time required to process returns during these unprecedented times. We remain committed to helping you get your refund or exchange as quickly as possible.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

We do not refund for the orders which is returned if you have given any wrong addresses or information.

Note: You have to bear the returning postage cost, any damage cost and payment transaction cost of 15% of the purchase price.

Can I still return items if they are worn, damaged, or have the tags removed?

1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.

2. The following items cannot be returned or exchanged: Bodysuits, lingerie, jewelry, beauty underwear, Event & Party Supplies ,DIY Supplies ,Pet Supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygiene seal has been broken.

3. Items with non-returnable marks and free gifts cannot be returned.

Note:

1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.

Return Address:

OMG Shopzone

Kosala Perera( Customer Service)

Bonndorfer str 12

79805 Eggingen

Waldshut-Tiengen

Germany-DE

2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-OMGshopzone products.

3. If you receive a damaged/defective item, please contact OMGshopzone Customer Service within 24 hours of receipt.

How will I get my refund？

Your request will be processed within 5 business days after we receive your return. The refund will be issued to your OMGshopzone Wallet or the original payment account, as per your request.

Note: The original shipping fee and shipping guarantee are non-refundable. The Customer should bear the Return shipping cost by themselves.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Returns can be requested up to 7 days from the date your order was marked as “delivered”, while exchanges can be requested up to 30 days from this date. If 30 days have passed since your order's delivery date, we cannot offer a return or exchange. Shipping costs are non refundable.

If you put the wrong address or shipping information which didn't match your given address,
Then "You will be RESPONSIBLE for these circumstances and in this case we do not refund any amount to you. ( After placing the order you have 3 days to send us correct your order correction information before we send your orders)

Exchanges can be made for ring size only. For a change in a ring's color or style, please request store credit to place a new order for your ring.Please note that we are not able to provide a refund for any customized items.( Reorder shipping may apply)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at omgshopzone@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at omgshopzone@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FREE + Shipping Products (100pcs Giveaway Promotion)
We are giving away this products FREE as a promotion, but you only you must pay for the shipping to get to you.
If you do not like the item you received then you can return the goods purchased within 7 days after receiving the parcel but you must pay the return shipping cost.